 |
|
|
We do our best to check every product before we dispatch an order, however, inevitably an occasional fault may go unnoticed in which case we will be happy to take back damaged or faulty goods and refund your money including return postage costs.
You must take responsibility for getting the goods back to us so we suggest getting a 'certificate of posting' (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us.
If you simply change your mind and decide you don't want goods that have been delivered, we will accept them back unworn/unwashed and in saleable condition within 28 days of delivery. We will refund you the cost of the product but you must pay for the cost of returning the goods to us and postage and packing charges if applicable. We strongly suggest that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.
If the goods have a retail value of more than £28.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail's 'standard parcel service' is generally the most economical way to obtain additional insurance.
Please send all goods for refund/exchange to us at:
40 Westfield Road
Long Wittenham
Abingdon
OX14 4RF
If you have any questions about returning items to us please phone:
01865 408040
or email:
contact@kittykins.co.uk
Please always make sure that you include details of your name (we do get the occasional 'mystery parcel'!), order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.
If you wish to cancel your order at any point and for any reason before we dispatch please contact us by telephone or email.
This does not affect your statutory rights.
|
|
|
|
|
|
|
view basket | order tracking | about us
